Get In Touch

Our response times vary based on the nature of your inquiry and your service level agreement. For general inquiries submitted through our contact form, we typically respond within 24 business hours. Technical support issues are prioritized based on severity, with critical issues addressed within 30 minutes. If you have an urgent matter, we recommend calling our support line directly rather than using email or the contact form.

Yes, we provide on-site support services for enterprise clients and complex projects. On-site support is available within Asaba and surrounding areas, with expanded coverage available for enterprise clients throughout Nigeria. These services are typically scheduled in advance and may incur additional fees depending on your service contract. For urgent on-site needs, we offer emergency dispatch services for enterprise clients with premium support packages.

For urgent issues requiring immediate attention, please call our 24/7 technical help desk at +234 706 129 1841. Clearly state that you have an urgent issue that requires escalation. Alternatively, if you've already submitted a ticket, you can request escalation by replying to your ticket with "ESCALATION REQUESTED" in the subject line and explaining the increased urgency. Enterprise clients with dedicated account managers should contact their representative directly for the fastest escalation path.

Yes, you can schedule consultations with specific departments by contacting the department directly using the service-specific contact information provided on this page. Alternatively, you can use our main contact form and specify which department you'd like to meet with. For complex projects involving multiple services, we recommend requesting a consultation through your account manager who can coordinate a multi-department meeting to ensure all aspects of your project are addressed efficiently.